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Subject to applicable law:

  • All transactions done on PerfectBiller are final and any requests for refunds are subject to review
  • For certain services, PerfectBiller may refund any convenience fees associated with the purchase
  • PerfectBiller will not be liable for any damages whatsoever resulting from a wrong transaction
  • PerfectBiller may pass on any costs incurred for conducting a refund

Where required by law, refunds associated with certain transactions may be eligible for different treatment.


You, the customer, are entitled to request a refund of your payment as the result of this agreement if the service being paid for is not received/delivered from the service provider. If You want a refund, you must email PerfectBiller, or deliver your written request to PerfectBiller at our registered office.

All refund requests will be dealt with high priority, and once reviewed and approved will be returned back to the original source of payment( eg. Mobile money account, or bank card )

Note for Postpaid Services

PerfectBiller does not normally provide refunds for transactions performed through our site. However, under exceptional cases we will work with the biller to review your particular circumstance to address any issues you raise.

Note for Prepaid

PerfectBiller keeps detailed logs of all transactions that take place. PerfectBiller will conduct a detailed investigation of all refund requests for prepaid services. In cases where it is possible to "return" the services already paid we will endeavour to process a return.


Nothing in our refund policy infringes on your rights to contest the decisions of your refund request by PerfectBiller through your payment brand's refund/chargeback process.

PerfectBiller is fully compliant with each of the payment brands policies. It should be noted, however, that by using PerfectBiller you are subject to the terms and conditions of our service.