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We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
We may post additional information if more details are needed to explain our privacy practices.
It applies to the expressPay products, website and all related sites, applications, services, platforms and tools regardless of how they are used.
We receive and may store any information you enter on our websites or provide through our mobile applications. For example, we collect information from you when you create an account, place an order or use any of our services. The information we collect from you includes things like:
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to surveys, your interactions with members of PerfectBiller Support Team or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Additionally, for quality and training purposes or for its own protection, PerfectBiller may monitor or record any communications with you or anyone acting on your behalf.
By communicating with PerfectBiller, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
We may also obtain information about you from third parties such as credit bureaus and identity verification services as permitted by law.
No. PerfectBiller may be required to respond to subpoenas, court orders or be asked to respond to other legitimate requests for your personal data from appropriate law enforcement or governmental authorities. In such situations, we will release personally identifiable data to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud, money laundering or terrorism financing. We will also release such personal data/information: to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena), to comply with all valid court orders or subpoenas, to protect our legal rights and those of our users; and/or when we believe it is needed for fraud protection and/or credit risk reduction. VoguePay also reserves the right to report to such entities any activities that we believe to be unlawful. Any report made to under this paragraph will be made without prior notice to you. In the event PerfectBiller merges with another entity, is acquired by another entity, or enters into a business combination with another entity, VoguePay may be required to disclose some or all of your personally identifiable data to that entity to continue serving you.
Some of our websites and mobile applications may collect certain information such as the type of mobile device you are using. To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. PerfectBiller has no control over your device's settings.
We use the information we collect for things like:
Additionally we may contact you via electronic means to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account.
Furthermore, we may contact you to offer coupons, discounts and promotions, and inform you about expressPay Services.
Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, autodialled or pre-recorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.
We will retain your information for as long as your account is active or as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreement
PerfectBiller does not sell, rent or trade your personal information to third parties. PerfectBiller may share your information with partner merchants to facilitate delivery of a service. We may share your information with partners to perform services on our behalf such as:
We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of PerfectBiller, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
PerfectBiller uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. PerfectBiller cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We use a variety of information security measures to protect your online transactions with us. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, email address and your payment details.
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